FREQUENTLY ASKED QUESTIONS

At Arcadlab, we use Zendura FLX, the most premium aligner material on the market. Known for its exceptional strength, durability, and patient comfort, Zendura FLX provides superior elasticity, resists staining, and maintains sustained force application throughout the treatment process. This ensures effective tooth movement While maximizing patient comfort, making it the ideal choice for high-quality aligner therapy.

Absolutely! Arcadlab offers the option to customize your aligner packaging with your clinic's logo. This is a great way to enhance your brand recognition and leave a lasting impression on your patients. Every time they receive their aligners, they'll be reminded of the personalized care you provide,

Arcadlab provides a comprehensive end-to-end solution that includes:

Digital Treatment Planning: Customize treatment with precision.

Aligner Fabrication: High-quality aligners manufactured with Zendura FLX.

White Label Packaging: Branded packaging for enhanced recognition.

Premium Branded Packaging: Custom packaging with your logo to enhance patient experience and build brand recognition.

Patient Welcome Kit: Includes essential treatment plans, user guides, and attachment templates to ensure patients understand their treatment and feel supported throughout the process.

• We must first create a customer account. See Get Started to register for a new customer account. We will provide you with a username to allow you access to end-user portal interface, followed by a series of remote online training sessions on how to complete the case registration process and others, as outlined in our integration plan. See the How it Works? section of our home web page for additional details, as well as our Practice Integration page.

• Once our clinical technicians have created the end-of-treatment bracket placement setup, our system will automatically generate an email notification to advise you that your case is now ready for doctor review process. To review, log in to our end-user portal interface, select the patient from your pending status queue, and open with viewer/Arcad VSi (Virtual Setup Interface). which allows the user to modify the end of treatment results in the virtual model by moving one or more teeth, as well as adjust bracket position. You can approve for tray fabrication or communicate your revision request from within the Arcad VSi, and we will make the modifications on our end. A revised bracket placement setup will be available for doctor review within 1 business day.

• Digital Indirect Bonding with digital impressions from 3D scanners Turnaround times are broken down into two parts.

1 • Digital end-of-treatment bracket placement setup is available within 3-4 business days from the date the case is first submitted.
2 • Once approved by the doctor for IDB tray fabrication, the trays are delivered to your office via express carrier within 3 business days from the date of doctor approval.

• Digital Indirect Bonding with Traditional-Physical PVS impressions Turnaround times are broken down into two parts.

1 • Digital end-of-treatment bracket placement setup is available within 4-5 business days from the date the case is first submitted.
2 • Once approved by the doctor for IDB tray fabrication, the trays are delivered to your office via express carrier within 3 business days from the date of doctor approval.

Total turnaround time from order submission to IDB tray delivery is 9-10 business days. Note: The turnaround time commitment is fully dependent on doctor review process taking place within 1-2 days from case arriving at Dr. Review queue.

• Digital Study Models Turnaround time is 5 business days from impression arrival to ArcadLab Center.

• 3D Model Printing Turnaround time is 5 business days from order submission date.